OpenText Service Management 2023.05.02

OpenText Corp. – Freeware – Android

Latest Version
2023.05.02 Safe to install

The OpenText Service Management mobile application provides a mobile-optimized interface for managing service requests and support activities, complementing the desktop Service Management platform.

In Service Portal mode, end-users can:

Search for service offerings, support articles, and news updates
Browse available service and support options
Create new service or support requests
Approve or deny request and change approvals
Accept or reject resolutions for requests
Utilize smart ticketing features and Virtual Agent support
Switch seamlessly between different tenants

In agent mode, users with agent privileges can:

Search for specific requests, incidents, configuration items (CIs), personnel, knowledge articles, or news items
View their assigned requests, tasks, or incidents within personalized views
Apply filters to request, task, or incident lists—for example, filtering by priority
Update detailed information pertaining to a request, task, or incident
Add comments to records for collaboration or clarification
Attach solutions or suggested resolutions to open incidents or requests
Access comprehensive details of Person records and initiate contact via phone number, email address, or location with a tap

For comprehensive information regarding this release, please consult the official OpenText online documentation:

https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

Note: Activation of the application requires connectivity to the OpenText Service Management platform. Users can activate the app by scanning a QR code available on their company’s Service Management web portal or by contacting their IT administrator to obtain an activation URL.

Overview

OpenText Service Management is a Freeware software in the category Business developed by OpenText Corp..

The latest version of OpenText Service Management is 2023.05.02, released on 06/06/2025. It was initially added to our database on 06/06/2025.

OpenText Service Management runs on the following operating systems: Android.

OpenText Service Management has not been rated by our users yet.

Screenshots (Click to view larger)

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Latest Version
2023.05.02

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