OpenText Service Management 2023.05.02

OpenText Service Management 2023.05.02

OpenText Corp. – Freeware – Android
Latest Version
2023.05.02
Safe to install

The OpenText Service Management mobile application provides a mobile-optimized interface for managing service requests and support activities, complementing the desktop Service Management platform.

In Service Portal mode, end-users can:

  • Search for service offerings, support articles, and news updates
  • Browse available service and support options
  • Create new service or support requests
  • Approve or deny request and change approvals
  • Accept or reject resolutions for requests
  • Utilize smart ticketing features and Virtual Agent support
  • Switch seamlessly between different tenants

In agent mode, users with agent privileges can:

  • Search for specific requests, incidents, configuration items (CIs), personnel, knowledge articles, or news items
  • View their assigned requests, tasks, or incidents within personalized views
  • Apply filters to request, task, or incident lists—for example, filtering by priority
  • Update detailed information pertaining to a request, task, or incident
  • Add comments to records for collaboration or clarification
  • Attach solutions or suggested resolutions to open incidents or requests
  • Access comprehensive details of Person records and initiate contact via phone number, email address, or location with a tap

For comprehensive information regarding this release, please consult the official OpenText online documentation:

  • https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
  • https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
  • https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

Note: Activation of the application requires connectivity to the OpenText Service Management platform. Users can activate the app by scanning a QR code available on their company’s Service Management web portal or by contacting their IT administrator to obtain an activation URL.

Overview

OpenText Service Management is a Freeware software in the category Business developed by OpenText Corp..

The latest version of OpenText Service Management is 2023.05.02, released on 06/06/2025. It was initially added to our database on 06/06/2025.

OpenText Service Management runs on the following operating systems: Android.

OpenText Service Management has not been rated by our users yet.

Screenshots (Click to view larger)

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