OpenText Service Management 2023.05.02

OpenText Corp. – Freeware – Android

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2023.05.02 Säkert att installera

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The OpenText Service Management mobile application provides a mobile-optimized interface for managing service requests and support activities, complementing the desktop Service Management platform.

In Service Portal mode, end-users can:
<ul>
<li>Search for service offerings, support articles, and news updates</li>
<li>Browse available service and support options</li>
<li>Create new service or support requests</li>
<li>Approve or deny request and change approvals</li>
<li>Accept or reject resolutions for requests</li>
<li>Utilize smart ticketing features and Virtual Agent support</li>
<li>Switch seamlessly between different tenants</li>
</ul>

In agent mode, users with agent privileges can:
<ul>
<li>Search for specific requests, incidents, configuration items (CIs), personnel, knowledge articles, or news items</li>
<li>View their assigned requests, tasks, or incidents within personalized views</li>
<li>Apply filters to request, task, or incident lists—for example, filtering by priority</li>
<li>Update detailed information pertaining to a request, task, or incident</li>
<li>Add comments to records for collaboration or clarification</li>
<li>Attach solutions or suggested resolutions to open incidents or requests</li>
<li>Access comprehensive details of Person records and initiate contact via phone number, email address, or location with a tap</li>
</ul>

For comprehensive information regarding this release, please consult the official OpenText online documentation:
<ul>
<li><a href="https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes</a></li>
<li><a href="https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes</a></li>
<li><a href="https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes</a></li>
</ul>

Note: Activation of the application requires connectivity to the OpenText Service Management platform. Users can activate the app by scanning a QR code available on their company’s Service Management web portal or by contacting their IT administrator to obtain an activation URL.

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